(4.5 / 5)10+ Ratings

Giant Tiger Reviews

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Overall Rating

4.5
10 Reviews
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About Giant Tiger

Giant Tiger is a Canadian owned, community-focused family discount store. Established in 1961, it now has over 260 stores across Canada and employs over 10,000 team members. With a mission to make every dollar matter, it offers quality merchandise at everyday low prices.

On gianttiger.com, customers can shop for family fashion and accessories, groceries, home essentials, outdoor living and more at everyday low prices. The website also offers a unique and easy-to-use loyalty program called GT VIP®. Members of this program get weekly deals on grocery items, member-only offers on home and fashion items, and access to exclusive benefits.

The Giant Tiger app is available on both Android and iOS devices. It's free and easy to download. Once logged in, customers can search their GT VIP deals, browse the weekly flyer, and shop on gianttiger.com. At the store, customers can simply scan the "stripes" barcode or provide their phone number to activate the deals at checkout.

New deals are loaded every Wednesday with discounts on groceries, fashion and home essentials. These deals are in addition to the Giant Tiger flyer.

In summary, gianttiger.com provides a convenient and cost-effective shopping experience with a wide range of products and exclusive deals for its members. It is committed to delivering Canadians low prices, always.

Giant Tiger Pros & Cons

Pros of gianttiger.com:

  • Low Prices: Giant Tiger is committed to delivering Canadians low prices on a variety of products, including family fashion, groceries, and home essentials.
  • GT VIP Loyalty Program: Members of the GT VIP program receive weekly deals on grocery items, member-only offers on home and fashion items, and access to exclusive benefits.
  • Convenient Shopping Experience: The website and app offer a convenient shopping experience with easy access to weekly deals and exclusive offers.
  • Satisfaction Guaranteed Policy: Giant Tiger has a Satisfaction Guaranteed policy, offering refunds with the presentation of a sales receipt or online order confirmation.

Cons of gianttiger.com:

  • Customer Service Issues: Many customers have reported poor customer service, including rude employees, uncooperative customer service representatives, and deceitful practices.
  • Online Order Issues: There have been complaints about incorrect orders, delayed shipments, and difficulties in obtaining refunds for online purchases.
  • Website Inaccuracy: Some customers have experienced inaccuracies on the website, such as items being listed as in stock but not available for pickup or delivery.
  • Digital Vip Coupons Issues: Some users have reported issues with digital VIP coupons, such as not being able to use them correctly or experiencing problems with their application.

Overall: While Giant Tiger offers competitive prices and a convenient shopping experience, its customer service and online order processes have been major points of contention for many customers.

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Giant Tiger Customer Reviews (10)

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Zarema Aslakhanov
Zarema Aslakhanov
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Jul 25, 2024
Delfino Monaldo
Delfino Monaldo
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Jul 24, 2024
Kai Skinner
Kai Skinner
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Jul 22, 2024
Hamilton Jalbert
Hamilton Jalbert
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Jul 21, 2024
Robert Nations
Robert Nations
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Jul 21, 2024
Norcross Waters
Norcross Waters
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Jul 21, 2024
Kapolcs Kozma
Kapolcs Kozma
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Jul 21, 2024
Marie Ball
Marie Ball
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Jul 21, 2024
Júlio Cavalcanti
Júlio Cavalcanti
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Jul 20, 2024
Ewald van Gemeren
Ewald van Gemeren
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Jul 20, 2024

Giant Tiger Customer’s Q&A

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Giant Tiger Features and Benefits

Giant Tiger offers a unique and easy-to-use loyalty program called GT VIP®. Members of this program get weekly deals on grocery items, member-only offers on home and fashion items, and access to exclusive benefits. This program is available at all Giant Tiger stores and is totally free to join.

In addition to the weekly deals, members also receive benefits including exclusive contests and sweepstakes, as well as partnership perks such as restaurant and sporting events savings.

The Giant Tiger app is available on both Android and iOS devices. It's free and easy to download. Once logged in, customers can search their GT VIP deals, browse the weekly flyer, and shop on gianttiger.com. At the store, customers can simply scan the "stripes" barcode or provide their phone number to activate the deals at checkout.

New deals are loaded every Wednesday with discounts on groceries, fashion and home essentials. These deals are in addition to the Giant Tiger flyer.

Giant Tiger is committed to providing on-trend family fashions, groceries and everyday household needs at low prices. They are dedicated to delivering Canadians low prices, always. Customers can shop family fashion and accessories, groceries, home essentials, outdoor living and more at everyday low prices.

In summary, the key features and benefits of shopping at gianttiger.com include the GT VIP® loyalty program, the Giant Tiger app, and the commitment to low prices.

Giant Tiger Pricing

Giant Tiger is dedicated to delivering Canadians low prices, always. They offer a variety of products including family fashion and accessories, groceries, home essentials, outdoor living and more at everyday low prices.

Their online pricing policy states that online offers and pricing may differ from in-store offers and pricing. Items marked as “clearance” online may not be on clearance in store. In-store stock availability and pricing may vary by store.

They also offer a GT VIP® account which is totally free. There is no charge to create or use this account.

For shipping, you will see an estimated delivery date (or range of dates) during the checkout process. Please note that Giant Tiger is not responsible and cannot be held liable for delivery delays that may occur as a result of poor weather conditions, holiday peak seasons.

Payment Method

Giant Tiger accepts various payment methods. For In-Store Purchases, cash, debit, VISA, MasterCard, and Giant Tiger gift cards are accepted.

For Online Orders, MasterCard, VISA or VISA debit, American Express, Discover, Diners Club, Apple Pay, and Shop Pay are accepted, provided the card was issued in Canada or the U.S. At this time, Giant Tiger gift cards cannot be used for online orders.

During checkout, the telephone number associated with the credit card account (billing phone number) will be required.

If paying by credit card, a pre-authorization of the purchase will be made while the order is being processed to ensure there are sufficient funds. This will appear as a hold on the financial institution’s account. The payment will be captured in its entirety once the first order has been shipped or picked up in store.

Note: Using VISA Debit does not pre-authorize the amount, but rather removes the funds at the time of order. All charges on the billing statement will appear as GIANTTIGER.COM.

Giant Tiger FAQs

FAQ

Giant Tiger Alternatives

Here are some alternatives to Giant Tiger:

  1. Flyerbox.ca: Check the newest flyers and discount coupons from your favourite Canadian stores.
  2. Circulaire-en-ligne.ca: Circulaires, promotions, concours, annuaire... for all your favorite shops and retailers.
  3. Flyerca.com: Browse all Canada flyers, weekly sales & online deals from leading Canada retailers.
  4. Jysk.ca: JYSK Canada strives to bring Scandinavian-inspired designs to its customers at a great value.
  5. Walmart.ca: Online shopping in Canada at Walmart.ca. A great selection of online electronics, baby, video games & much more.
  6. Avon: An online retail company that operates in the beauty sector.
  7. Beyond The Rack: An online shopping club selling designer brand fashions and accessories at discounted prices.
  8. OVS: Creates, produces and markets clothing apparel for women, men and children under the OVS and UPIM brands.
  9. Hudson’s Bay: North America's longest continually operated company.
  10. Dollarama: A popular Canadian value store offering a broad range of consumer products and general merchandise.

These alternatives offer a variety of products and services similar to Giant Tiger.

FAQ

How To Open A Giant Tiger Account?

To open an account on Giant Tiger, follow these steps:

  1. Visit the Giant Tiger website.
  2. Select the Account icon in the top right corner.
  3. Click on Create Account or Sign Up.
  4. Fill in the required fields such as email, password, name, and address.
  5. Click on Create Account or Sign Up to complete the process.

Once the account is created, preferences can be updated through the online account. Note: Updating the information here will also update your GT VIP® account.

For signing up for the GT VIP® program, there are two ways: Sign up online or text GTVIP to TIGER 84437 (standard message and data rates may apply).

FAQ

Giant Tiger Return Policy?

Giant Tiger has a Satisfaction Guaranteed policy. If not satisfied, your money is cheerfully refunded - No Time Limit! This applies with the presentation of Sales Receipt or Online Order Confirmation. However, all tobacco, lottery, undergarments, disposable and reusable masks, and gift cards are final sales.

For In-Store Purchases, return the item in its original packaging to the store, with your receipt. If you do not have your receipt, the store would issue an in-store gift card for the product’s current value. The in-store gift card can only be used at the issuing store location. No-receipt returns will require customer identification.

Online Purchases can be returned to the store or via the online warehouse. For returns to the store, present your confirmation email or the packing slip that came with the shipped item(s). If these are not available, you will be offered a merchandise credit in the form of an in-store gift card. Note: Oversized items (in excess of 45kg) purchased on GiantTiger.com cannot be returned to the store.

For returns to the warehouse, contact the Customer Service team and provide your order number; the item(s) you wish to return; and reason why you are returning. A prepaid shipping label will be provided for you to return the item to the warehouse. Your refund will be processed within 7-10 business days of arrival at the warehouse. Your refund will include the paid price (price minus discounts) of the item, shipping costs, plus any applicable sales tax. When shipping a return, include the original or copy of the packing list. Be sure to save copies for your records.

Unfortunately, exchanges for online purchases are not offered at this time. For products purchased in-store, exchanges are based on availability of product.

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